Reporting issues to city as easy as See-Click-Fix
By Julie Caler, Code Enforcement Supervisor
“There’s an app for that!”
Just because that statement has become trite doesn’t mean it’s not accurate. Most of us are constantly looking for the next great app to enrich and add convenience to our lives.
SeeClickFix is not a new app, but it has proven to be one of the most useful. And it’s free.
The City of College Station has used the app since 2011 as a handy way for citizens to report potholes, broken street lights or code enforcement issues. The result has been more than 4,700 resolved problems.
SeeClickFix allows anyone with internet access to report on issues that concern them. You can access the program with desktop computers or mobile devices, including smartphones. It’s easy to use, and it creates a higher level of accountability for city staff through better communication.
When you enter an issue into the system, we are notified by email and route the message to the appropriate department or division. We even let outside agencies such as the Texas Department of Transportation know if the reported issue is within their areas of responsibility.
When an update is available, we post it on SeeClickFix and you receive a notification.
The most frequent reported issues are overgrown weeds and grass, followed by large accumulations of trash, overflowing trash containers, potholes, and broken street lights or signs. Other common issues include malfunctioning water fountains in parks, property maintenance issues, junk motor vehicles, and parking in yards.
How to sign up
Create a user name and password, log on, and you’re ready to report a problem and make your community a better place. When you submit an issue, provide as much information as you can, such as an address or the identification number on a street light pole. You can even include a photo.
If you don’t have access to a computer or mobile device, you can report issues by calling 979-764-6363. We’ll enter the problem into SeeClickFix for you so we can accurately count the numbers and types of reported cases.
SeeClickFix has proven to be a valuable tool for our citizens and has helped make the city more efficient and effective at resolving everyday issues. For more information, contact Code Enforcement at 979-764-6363 or firstname.lastname@example.org.
Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.
If you found value in this blog post, please share it with your social network and friends!