Posts tagged “customer service

Citizen satisfaction survey open though April

By Colin Killian, Public Communications Manager

The City of College Station’s 2019 citizen survey will soon start arriving in some residents’ mailboxes. The city will use the survey to assess and prioritize a broad range of services and needs.

Any College Station resident – regardless of whether they received a mailed survey – is welcome to complete the online survey. Responses are limited to one per household. The anonymous survey takes about 15 minutes to complete.

Take the Survey

“With our rapid growth, it’s vital for us to receive feedback from our citizens to help us responsibly plan for College Station’s future and prioritize our needs,” City Manager Bryan Woods said. “We genuinely value our residents’ input, and a high level of participation will provide us with accurate survey results.”

Administered by Fort Worth-based National Service Research, the surveys are being mailed to 8,000 randomly selected households. Survey participants will rate various city services, quality of life issues and community characteristics. The survey closes April 30, with the final report available in June.

NSR also conducted College Station’s 2012 and 2016 surveys.

For more information, contact the city at 979-764-3768 or


About the Blogger

Colin Killian (@ColinKillian) has been with the City of College Station since 2010 after serving 23 years as associate media relations director for the Texas A&M Athletics Department. Killian has also worked as a reporter and editor for the Corpus Christi Caller-Times and Lewisville News. A native of Hobbs, N.M., he graduated from Texas Tech with a bachelor’s degree in journalism/political science.


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We love our trash-talking citizens

It’s no surprise that we receive more complaints than praise.  Ask those who deliver any product or service — cable company, gas company, restaurants, airlines, media — whether they receive more complaints or compliments and I believe you’ll hear the same answers.  It’s not that exceptional service isn’t delivered on a consistent basis, but it’s that you rarely hear from people when things are going great.

That is, unless you work for College Station Public Works’ Sanitation Division.

In terms of our city organization, these men and women apparently are the shining stars, because I see more citizen expressions of gratitude toward them than all other departments combined.  Some recent excerpts: