College Station Utilities launches real-time outage update text notification system

By Thomas Rakowitz, Electric System Operations Superintendent

Thanks to the recognized reliability of College Station’s electric system, we don’t often experience power outages. But when it happens, wouldn’t you like real-time situational updates?

Starting this month, you can get automatic updates on your cell phone. 

College Station Utilities is launching a two-way text message notification system called TextPower that sends notifications and updates when you’re out of power. CSU can also notify you when maintenance is scheduled in your area.

Best of all, the service is provided at no cost to you.

You’re automatically enrolled if your cell phone is the primary number associated with your CSU account. If you’d prefer not to participate, you can choose the opt-out option. You can also enroll by texting “CSU” to 979-599-7917. After you receive a welcome message, we suggest adding the number to your contacts as CSU or CSU Text Alerts.

To confirm your account has the correct cell phone number, call Utility Customer Service at 979-764-3535.

You can report an outage by texting “OUT” to 979-599-7917, but our crews are usually aware already, thanks to our advanced electric meters. Outages can also be tracked on the city’s online outage map.

CSU customers unable to receive text messages can still report outages to 855-528-4278 (have your account number handy). Water and wastewater issues must be reported to the outage number.  

Real-time notifications and updates are just a text message away!

About the Blogger

Electric Operations Superintendent Thomas Rakowitz has been with College Station Utilities since 2006.

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