Community Services

SeeClickFix remains a valuable reporting tool

By Julie Caler, Code Enforcement Supervisor

See. Click. Fix.

It’s as easy as that for citizens to report code enforcement, public works, and other non-emergency issues to the City of College Station.

The online application allows anyone with internet access to report and easily track updates to their concerns.  It empowers you and your local government to take care of and improve our neighborhoods in a tangible and meaningful way.

SeeClickFix can be accessed through desktop computers, smartphones or other mobile devices. Better yet, it’s simple to use and creates a higher level of accountability through timely communication between you and your city.

How do you use it?

The most popular way to use SeeClickFix is with a smartphone or tablet. Mobile devices make it easy to take and submit photos, which help city staff quickly identify problems and determine how to resolve them as efficiently as possible. Go to your device’s app store for a free download. The system can also be accessed through the city’s mobile-friendly website.

Pinning or entering an exact address will help staff locate and resolve the issue in a timelier manner.  Remember, pictures say a thousand words so whenever possible, please provide a picture of your concern.  If you have specific questions, call Code Enforcement at 979-764-6363, and we will be happy to answer your questions.

In addition, problems phoned into Code Enforcement are entered into SeeClickFix, which allows us to count the numbers and types of reported cases accurately.

How does it work?

SeeClickFix incorporates code enforcement, public works, parks and even outside agencies such as the Texas Department of Transportation to address the issues you report. While code enforcement is the clearinghouse for SeeClickFix, we ensure the proper agency addresses your specific issue.

Sometimes we receive updates, and sometimes we don’t.  But we can always provide you with direct contact information if you have specific questions for that agency.

SeeClickFix is not a social media site but an online reporting work order system. That means posting personal information or vulgar or inappropriate language will cause your post to be flagged and removed.

Who responds and how?

The type of concern reported determines who responds. While most issues are directed to code enforcement, not all issues are code related. Most potholes, street lights/sign issues are sent to either Public Works or TxDOT, depending on the location. Issues concerning parks are sent to the Parks and Recreation Department and so on.

Each agency has procedures for responding to concerns on SCF, and while we may get updates from some agencies, we don’t get updates from them all.

Code Enforcement will respond to issues that are possible code violations. An officer will investigate, and if a violation is found, the officer will proceed with a code case in our tracking system.

Some cases take longer than others to resolve, such as junk vehicles or weeds and grass, but a typical case is resolved within 10 days.

SeeClickFix isn’t 911

SeeClickFix isn’t monitored 24/7, so don’t report public safety concerns such as suspicious persons, robberies, threats to life, etc. on. Always call 911 when a real emergency exists.

SeeClickFix has proven to be a valuable tool for our citizens and has helped the city become more efficient and effective at resolving everyday issues. We hope you will continue to use it when you see something that needs to be addressed.

Just go to seeclickfix.com/college-station to report an issue.

Keep seeing and clicking, and we’ll keep fixing!

 


0000018EPAbout the Blogger

Code Enforcement Supervisor Julie Caler has been with the City of College Station for almost two decades.


 

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Game day parking doesn’t have to be a hassle

By Julie Caler, Code Enforcement Supervisor

For football fans, following your favorite team to Kyle Field can be tricky. With tens of thousands of fans descending on a relatively small area, finding a place to park your vehicle can be daunting.

Visitors understandably want to park as close to the stadium as possible, and that creates challenges for our guests and residents, especially in the Southside neighborhood. Making sure everyone abides by our city parking ordinances is a major test for city staff, too.

Our parking ordinances are designed to make our streets and neighborhoods safe. Emergency vehicles need to be able to respond if needed, and cars must be kept off yards to prevent fires, broken meters, broken gas lines, or other problems. The College Station Police Department, Code Enforcement, and the Northgate District staff work together to provide a safe environment for you on game day.

Street Parking

Many of the streets in the Southside area were developed years ago and are exceptionally narrow. Police officers will be looking for vehicles parked facing traffic, blocking a fire hydrant, parking too close to a traffic control device such as stop sign, blocking intersections, and parking in a no parking zone, to name a few. You also can’t directly block a driveway, but that doesn’t mean you can’t park across the street.

Some of these are violations of state law, and a few are towable offenses. If you are parked illegally in certain areas, your vehicle will likely be towed. If you discover your vehicle has been towed, call the Police Department’s non-emergency number at 979-764-3600.

Yard Parking

Code Enforcement Staff will be actively looking for vehicles parking in yards. We discourage residents from illegally selling parking spots on their property. If we find a vehicle parked in the yard, we issue a warning to the resident in person and with a letter. If it’s a rental property, we also inform the property owner and management company.

If the violation happens again on another game day, we may issue a citation or court summons for the property owner and resident.  If you have any questions about this or any other city ordinance, call Code Enforcement at 979-764-6363.

Northgate Parking

The Northgate District provides safe and affordable parking options, including the Northgate Parking Garage, which is just a short walk to Kyle Field. The special game day rate is $25. If you park in the garage, you don’t have to worry about parking in the wrong place or being towed.

We also have limited parking available on certain Northgate streets and in the surface parking lot. The game day rate for both options is $3.50 an hour and is applicable from 6 a.m. Saturday until 3 a.m. Sunday.

For more information about the Northgate Parking Garage, including the availability of parking spaces, call 979-764-6313.

 

For general questions about parking or Code Enforcement, please feel free to contact me at 979-764-6363 or jcaler@cstx.gov.

Game Day Information

Here are some maps and other information that we hope will move you around town as quickly as possible on Aggie game days:

Gig ‘em, Aggies!

 


0000018EPAbout the Blogger

Code Enforcement Supervisor Julie Caler has been with the City of College Station for almost two decades.


 

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What to do when Ofo becomes an oh no

 

By Aubrey Nettles, Special Projects Coordinator

If you spend much time in College Station these days – especially near the Texas A&M campus – you’ve probably seen a bunch of yellow bikes.

Last spring, Texas A&M partnered with Ofo Bike Share Systems to offer the yellow bikes as an alternative mode of travel on and around campus. Naturally, it didn’t take long for users to venture beyond campus to city streets and neighborhoods.

As the popularity of the dockless bike share program grew, it became clear users needed appropriate guidance on responsible off-campus bike use. Riders are supposed the park the bikes in racks within a geo-fenced area, which includes the campus and a small radius beyond campus.

Unfortunately, the bikes have turned up in a multitude of unintended locations such as grassy areas, sidewalks, roadways – even treetops. Many of the complaints focus on the aesthetic impact of yellow bikes left around town, but they’ve also caused safety concerns.

College Station’s ordinance requires that the program operators must remove bikes reported to be parked incorrectly or left outside the geo-fenced area within two hours from 6 a.m.-6 p.m. or within 12 hours at other times. If they don’t, the company is charged a $125 relocation fee or issued a citation. City code enforcement officers will help enforce the ordinance.

Users can also lose their bike privileges for misuse.

Where to park your yellow bike

Users must park dockless bikes in an upright position in the geo-fence zone that encompasses the area in and around campus.

Dockless Bike Geo-Fence

The bikes should never be parked where they can create a hazard or otherwise impede vehicles or pedestrians.

How to report misplaced bikes

  • Report the issue using the subject line “Dockless Bike Share” on the city’s SeeClickFix code enforcement app. Make sure the location is as accurate as possible.
  • Call Code Enforcement at 979-764-6363. They will send a message to Ofo and the area’s code enforcement officer.
  • Send an email to codeenforcement@cstx.gov.

You can find additional reporting information affixed to the bikes.

As always, bicyclists are encouraged to wear a helmet, obey traffic laws, and yield to pedestrians.

Enjoy your ride!

 


About the Author

Aubrey Nettles is in her fourth year as special projects coordinator in the City Manager’s Office. She previously served as executive assistant to the Fort Bend County Commission and was a management analyst for Harris County. A native of Smithville, Aubrey earned a master’s degree in public administration from the University of Houston in 2012 and a bachelor’s degree in communications from Texas A&M in 2010.  


 

Photo Credit: OFO Uh-ohs of College Station Facebook Page

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City offers alternative to ease Northgate parking woes

NGgarage-3

By Eric Chapman, Northgate District Supervisor

For many visitors to the popular Northgate district, finding a place to park can be a frustrating ordeal. The surface parking lot is frequently full, and the metered parking spaces on nearby streets are limited.

The solution is the city-owned parking garage at 309 College Main Avenue. It offers 719 affordable spaces in a clean, convenient, and safe environment.

The customer-friendly facility is close to the A&M campus and has no time limits. Park as long as you need. Since the parking spaces are covered, you don’t have to worry about weather conditions damaging your vehicle, either.

Hourly Rates:

Day (3 a.m.-8 p.m.):                $1
Night (8 p.m.-3 a.m.):             $2
Sundays (6 a.m.-2 p.m.):         Free

>> Special event rates may vary

 

Contract Rates:

Monthly:

Day (6 a.m.-9 p.m.):                 $50
Night (8 p.m.-5 a.m.):              $50
24 Hours (7 days a week):        $75

6-Month:

Day (6 a.m.-9 p.m.):                 $185
Night (8 p.m.-5 a.m.):              $185
24 Hours (7 days a week):        $300

Annual:

Day (6 a.m.-9 p.m.):                 $370
Night (8 p.m.-5 a.m.):              $370
24 Hours (7 days per week):     $600

 

For more information or to purchase a contract, visit cstx.gov/parking or call 979.764.3778.

Let us help you ease your parking worries!

 

About the Blogger

Northgate District Supervisor Eric Chapman has been with the city since 2009. He worked for Tarrant County from 2005-08 and was a federal correctional officer in Ontario from 1997-2005. A native of Canada, Eric earned a degree in law and security administration in 1996 from Loyalist College in Belleville, Ontario.


Closing Boyett on busiest nights makes Northgate safer

By Gus Roman, Assistant Director of Community Services

If you’ve ever driven through the Northgate Entertainment District on a Friday or Saturday night, you know it’s an immensely popular place for college students to get revved up for Aggie football or just unwind after a long week of classes.

You also know it can be an extraordinarily dangerous place for unwary pedestrians. With more than 60,000 students walking, driving and bicycling around campus, safety has to be the top priority for local authorities.

The city has worked closely with Texas A&M and The Texas Department of Transportation to devise and implement various safety improvements along University Drive. In 2012, Old College Main was closed at University Drive, and we added a bicycle and pedestrian crossing.

Still, with one of the nation’s most populous universities across the street, pedestrian safety remains a dominant issue – especially at the intersection of University and Boyett Street.

Despite the presence of a signalized crosswalk, many pedestrians blatantly ignore the signal and haphazardly move through the bustling traffic. Meanwhile, ride-booking services and taxis often stop in traffic lanes to serve their customers.

We may not be able to stop that reckless behavior, but we can try to reduce the risk.

That’s why starting this week, Boyett Street will be closed between University Drive and Patricia Street from 9 p.m.-3 a.m. on Thursday, Friday, and Saturday nights. The intersection will also be closed Wednesday, Aug. 29, the night before the Aggie football opener against Northwestern State. No parking will be allowed on the sealed portion of Boyett.

The closure includes the area in front of Shiner Park, O’Bannon’s Tap House and a few other bars, along with two entrances to the corner convenience store.

Whenever Boyett is closed, the southern row of the Northgate parking lot will serve as a designated loading area for ride-booking customers. To help traffic flow, we renumbered and restriped the lot to accommodate angled spaces. Plenty of additional parking is available in the city’s Northgate Parking Garage, which has more than 700 affordable spaces.

These adjustments may be inconvenient for some, but in the end, we’ll have a safer, more pedestrian-friendly environment in Northgate.

 


About the Blogger

Gus Roman has been with the City of College Station since 2015 and has served as assistant director of community services since 2016. He’s also worked for the City of San Marcos and the City of Bryan. Gus previously served the City of College Station from 1995-2003. He has two degrees from Texas A&M – a bachelor’s in building construction (1989) and a master’s in agriculture, land economics and real estate (2006).


 

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Home repair program could help you beat the heat

By David Brower, Community Development Analyst

As heat ripples dance across the street, neighborhood kids fry an egg on the sidewalk. You dread climbing into your car because you know it will feel like an oven, and the seatbelt will be scorching.

It’s blazing hot this week with no end in sight. The extended forecast shows one triple-digit day after another.

Just when you think it can’t get worse, you realize your air conditioner has trouble keeping up, especially during the hottest hours. You raise your hand to the nearest ceiling vent, but your heart sinks when you feel warm air.

Your AC has gone out, and you can’t bear staying a minute more in your stifling home.

Then, the HVAC technician says your system must be replaced. You call another company, and they tell you the same thing. As the owner of an older home, you’ve faced a lot of expensive repairs in recent years, and you certainly can’t afford a new HVAC system.

Mopping sweat from your brow, you fret about what to do next.

The City of College Station’s Minor Home Repair Program may be able to help. Income-qualified homeowners in the city limits may be eligible for a grant of up to $7,500 to address an emergency health or safety issue.

The income limits are higher than you might expect and are based on household size. A family of two can earn up to $43,050 a year and still qualify. A family of four can make up to $53,800.

For more information, call Community Services at 979-764-3778 or visit cstx.gov/housingassistance.

 


About the Blogger

David Brower has been a community development analyst for the City of College Station since 2008. He is a 2008 graduate of Texas A&M.


 

Photo Copyright: cylonphoto / 123RF Stock Photo

 

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