Posts tagged “SeeClickFix

SeeClickFix remains a valuable reporting tool

By Julie Caler, Code Enforcement Supervisor

See. Click. Fix.

It’s as easy as that for citizens to report code enforcement, public works, and other non-emergency issues to the City of College Station.

The online application allows anyone with internet access to report and easily track updates to their concerns.  It empowers you and your local government to take care of and improve our neighborhoods in a tangible and meaningful way.

SeeClickFix can be accessed through desktop computers, smartphones or other mobile devices. Better yet, it’s simple to use and creates a higher level of accountability through timely communication between you and your city.

How do you use it?

The most popular way to use SeeClickFix is with a smartphone or tablet. Mobile devices make it easy to take and submit photos, which help city staff quickly identify problems and determine how to resolve them as efficiently as possible. Go to your device’s app store for a free download. The system can also be accessed through the city’s mobile-friendly website.

Pinning or entering an exact address will help staff locate and resolve the issue in a timelier manner.  Remember, pictures say a thousand words so whenever possible, please provide a picture of your concern.  If you have specific questions, call Code Enforcement at 979-764-6363, and we will be happy to answer your questions.

In addition, problems phoned into Code Enforcement are entered into SeeClickFix, which allows us to count the numbers and types of reported cases accurately.

How does it work?

SeeClickFix incorporates code enforcement, public works, parks and even outside agencies such as the Texas Department of Transportation to address the issues you report. While code enforcement is the clearinghouse for SeeClickFix, we ensure the proper agency addresses your specific issue.

Sometimes we receive updates, and sometimes we don’t.  But we can always provide you with direct contact information if you have specific questions for that agency.

SeeClickFix is not a social media site but an online reporting work order system. That means posting personal information or vulgar or inappropriate language will cause your post to be flagged and removed.

Who responds and how?

The type of concern reported determines who responds. While most issues are directed to code enforcement, not all issues are code related. Most potholes, street lights/sign issues are sent to either Public Works or TxDOT, depending on the location. Issues concerning parks are sent to the Parks and Recreation Department and so on.

Each agency has procedures for responding to concerns on SCF, and while we may get updates from some agencies, we don’t get updates from them all.

Code Enforcement will respond to issues that are possible code violations. An officer will investigate, and if a violation is found, the officer will proceed with a code case in our tracking system.

Some cases take longer than others to resolve, such as junk vehicles or weeds and grass, but a typical case is resolved within 10 days.

SeeClickFix isn’t 911

SeeClickFix isn’t monitored 24/7, so don’t report public safety concerns such as suspicious persons, robberies, threats to life, etc. on. Always call 911 when a real emergency exists.

SeeClickFix has proven to be a valuable tool for our citizens and has helped the city become more efficient and effective at resolving everyday issues. We hope you will continue to use it when you see something that needs to be addressed.

Just go to seeclickfix.com/college-station to report an issue.

Keep seeing and clicking, and we’ll keep fixing!

 


0000018EPAbout the Blogger

Code Enforcement Supervisor Julie Caler has been with the City of College Station for almost two decades.


 

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4 ways to fight illegal dumping and keep our city clean

By Debbie Stickles, Engineering Programs Specialist

You’ve seen the eyesores.

The piles of garbage, tires, paint cans, and appliances that someone carelessly dumped by the side of the road or in an open field. The practice is illegal, but it still happens far too often, despite the threat of substantial fines and even jail time.

Many of the dumped items are not just a blight on the landscape — they can be hazardous, too.

Illegal dumping is the disposal of a large quantity of rubbish or large items on either public or private property. Due to the low visibility created by high brush lines, local streams typically take the brunt of the mess. A few discarded shopping carts or a heap of tires can pollute waterways, increase flood hazards, and destroy wildlife habitats.

Here are four ways you can help us be friendlier to our environment and keep our community clean:

1. Household Hazardous Waste Collection.

When it comes to recycling or disposing of medications, computers, televisions, gasoline, oils pesticides, herbicides, antifreeze, paint, batteries and more, Brazos Valley residents should take advantage of free Household Hazardous Waste Collection events every spring and fall. The next one is Saturday, Oct. 21 from 7 a.m.-2 p.m. at the Texas A&M University Services Building located on Harvey Road east of Veterans Parks & Athletic Complex.

2. Recycling and solid waste programs.

The City of College Station’s single-stream recycling program allows you to place your recyclables in one container. The only item you need to bag in clear plastic is shredded paper. Visit cstx.gov/recycle to learn about the city’s solid waste and recycling programs.

Other resources may include private companies which can recycle or dispose of certain types of waste such as tires or construction materials. The Texas Commission on Environmental Quality offers a list of statewide resources for recycling or special waste disposal.

3. Clean-up events and stewardship organizations.

The City of College Station offers several volunteer programs to get you directly involved in helping our environment:

  • Adopt-A-Street enhances the appearance of our community by beautifying and maintaining a street or section of a street.
  • Adopt-A-Greenway helps residents and businesses play an active role in cleaning up and beautifying our open spaces, creeks and multi-use paths/trails. The City of College Station partners with Keep Brazos Beautiful to coordinate the program.
  • Only Rain down the Drain Campaign encourages individuals or groups to place decals on neighborhood storm drain inlets that read “Don’t Dump. Drains to River.

4. If you see it, report it!

If you come across illegally dumped materials or see someone dumping illegally, report it by contacting Code Enforcement at 979-764-6363 or codeenforcement@cstx.gov, or use the popular SeeClickFix mobile app.

 


About the Blogger

Debbie Stickles is starting her third year as the city’s engineering program specialist. She previously worked as an engineering specialist in the Railroad Commission of Texas’ Oil & Gas Division from 2014-15.  A native of Carrizo Springs, Debbie received a bachelor’s degree in environmental engineering from Texas A&M-Kingsville in 2013.


 

Photo Copyright: antpkr / 123RF Stock Photo

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Reporting issues to city as easy as See-Click-Fix

pothole1

By Julie Caler, Code Enforcement Supervisor

“There’s an app for that!”

Just because that statement has become trite doesn’t mean it’s not accurate. Most of us are constantly looking for the next great app to enrich and add convenience to our lives.

SeeClickFix is not a new app, but it has proven to be one of the most useful. And it’s free.

SCFThe City of College Station has used the app since 2011 as a handy way for citizens to report potholes, broken street lights or code enforcement issues. The result has been more than 4,700 resolved problems.

SeeClickFix allows anyone with internet access to report on issues that concern them. You can access the program with desktop computers or mobile devices, including smartphones. It’s easy to use, and it creates a higher level of accountability for city staff through better communication.

When you enter an issue into the system, we are notified by email and route the message to the appropriate department or division. We even let outside agencies such as the Texas Department of Transportation know if the reported issue is within their areas of responsibility.

When an update is available, we post it on SeeClickFix and you receive a notification.

The most frequent reported issues are overgrown weeds and grass, followed by large accumulations of trash, overflowing trash containers, potholes, and broken street lights or signs. Other common issues include malfunctioning water fountains in parks, property maintenance issues, junk motor vehicles, and parking in yards.

How to sign up

Create a user name and password, log on, and you’re ready to report a problem and make your community a better place. When you submit an issue, provide as much information as you can, such as an address or the identification number on a street light pole. You can even include a photo.

If you don’t have access to a computer or mobile device, you can report issues by calling 979-764-6363. We’ll enter the problem into SeeClickFix for you so we can accurately count the numbers and types of reported cases.

SeeClickFix has proven to be a valuable tool for our citizens and has helped make the city more efficient and effective at resolving everyday issues. For more information, contact Code Enforcement at 979-764-6363 or codeenforcement@cstx.gov.


0000018EPAbout the Author

Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.


 

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Why Should You Give a Hoot about SeeClickFix?

Since the City of College Station began using SeeClickFix for citizens to report code enforcement and public works issues, hundreds of issues have been successfully resolved. And of the 143 cases reported through the online application in 2011, most were resolved within a week.

However, a successful resolution doesn’t always mean fulfilling the request – at least not immediately.

A few weeks ago, a resident used SeeClickFix to request the removal of a diseased tree in Brison Park. The next day, a Parks and Recreation Department crew discovered that a large limb had fallen off the sick tree, revealing a partially hollow interior. A peek inside revealed that the tree may have been hollow, but it was certainly not empty.

A family of owls had taken up residence and seemed to be doing quite well, thank you.

Displacing the young family from its cozy home wasn’t an attractive option, so the soft-hearted city crew chose to leave the shabby tree – and its feathered occupants – alone for now. When the resident learned why his request would not be resolved, he chuckled and said we’d hear no more “screeching and hooting” about it from him.

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