What’s Up? Video: How to use the SeeClickFix app to report common city code violations

By The Public Communications Office

In this episode of “What’s Up, College Station?” Marketing Coordinator Grace Hallowell and Code Enforcement Supervisor Tommy Shilling discuss the SeeClickFix reporting app and common code violations such as high grass and weeds, junk vehicles, and more.

Transcript

Grace Hallowell:

What’s up, College Station? I’m Grace Hallowell. And today I’m joined with Tommy Shilling, our Code Enforcement Supervisor. Hi, Tommy.

Tommy Shilling:

Hi. How are you doing? Thanks for having me.

Grace Hallowell:

You’re welcome, thanks for being here. So, I think this is the first time in a while we’ve had code on. I know last time it was with Lacey, and we kind of went over stuff for the students. Today we’re talking about SeeClickFix, the app that we have.

Tommy Shilling:

Yes, that’s correct.

Grace Hallowell:

So let’s start off by talking about what is SeeClickFix, and what is it used for?

Tommy Shilling:

Okay. So, if it’s okay with you, I’d like to give you the background of SeeClickFix. So, before January of 2023, we had a limited number of users. So, per SLA in 2023, we can upgrade our SeeClickFix account. Now we have an unlimited number of users. We have it set up by categories. If someone spots something out in the city, like tall weeds and grass, or a junk vehicle, they can put in a request. It’s sent straight to the code officer. If it involves other departments, it is routed to those departments now. So it’s a really good avenue for the citizens of College Station to use.

Grace Hallowell:

Right, yes. I have it on my phone. I haven’t used it yet, but I have looked around in there, and it’s super easy, super user-friendly. It’s a great tool that we have because sometimes, and you guys do a great job, but there’s a lot of ground to cover. So sometimes things can get overlooked. So that’s why SeeClickFix is great for residents to kind of let us know when something needs our attention.

Tommy Shilling:

Yes. Yes. It’s really easy. It’s a real user friendly for citizens. They spot a complaint, they can put in the request category. It has a GPS that’ll give us an actual address. Some of the things that we’ve seen with SeeClickFix that are becoming a problem, or I guess you’d say the dos and don’ts of SeeClickFix. If you can give us a direct address, that helps us get to that complaint faster. We’re starting to see a lot of people putting latitude and longitude, which is great, but we don’t have that capability. So, if it’s a park or other parts of the city, give an exact address and we can get to that complaint a lot faster.

Grace Hallowell:

What else?

Tommy Shilling:

So some of the dos, like I said, it’s very user-friendly. We’re starting to see a whole bunch of weeds and grass, especially now that grass is not dormant. We have junk vehicles. We’re starting to see a lot of complaints coming in because with the upgrade, we have got this information out more now.

Grace Hallowell:

Right.

Tommy Shilling:

Before the upgrade, it was kind of this small inclusion, but now we’ve got this information out there. So our request categories went from 20 to, I think we have close to 200 now.

Grace Hallowell:

Wow.

Tommy Shilling:

But that’s also involving so many more departments. Sanitation, Public Works, the Streets department. It’s routed directly to those departments. They get on there, they handle the situation. They can do a quick response and close those cases out themselves. We’re kind of taken out as the middleman now, so they’re held accountable. Those are the departments now.

Grace Hallowell:

Right. And these issues can get remedied faster.

Tommy Shilling:

Yes. Like I said, you put the GPS on certain areas and we can get to those a lot faster now.

Grace Hallowell:

Awesome. With the app, you can take a picture right with your phone inside the app of whatever the issue is, whether it be trash or weeds and grass., so you don’t have to use your descriptive words or texts that can sometimes get misconstrued. What are some don’ts for SeeClickFix?

Tommy Shilling:

Okay, so one thing that I’ve learned, this is an app, it’s not a social media website. Keep it casual. There’s a lot of bashing of city employees and arguments between citizens and neighbors that have put on these complaints. So just remember, put in the complaint, say what you need to say and keep it as casual as you can. Because like I said, it’s not a social media website. It’s not for you to air out your dirty laundry.

Grace Hallowell:

Right.

Tommy Shilling:

And the other don’ts is, give us as best possible actual address. That way we can get to it faster.

Grace Hallowell:

Gotcha. Yes, it doesn’t cost anything to be kind, so keep it kind.

Tommy Shilling:

Keep it kind. Because if you don’t, we will red flag the request and we’ll actually take it down.

Grace Hallowell:

Gotcha. So in the respect, what are the most common code violations that you’re seeing? Either all year round or this time of year especially? I know a lot of our population is gone right now, but there’s still some violations that happen.

Tommy Shilling:

Right. So it is summer and we’re starting to see a lot of weeds and grass violations. Because we had that month of rain.

Grace Hallowell:

Right.

Tommy Shilling:

It shoots up fast. So the majority, our number one right now is weeds and grass. Like you said, it depends on if it’s fall, spring or summer, depending on the season. During the fall, we have a lot of parking complaints because we have the Aggie football games, and then we have a lot of junk vehicles and stuff like that. Because like you said, there’s a lot of people here. Right now we’re just running into some of the accumulation of trash and litter, and trashcan violations. A lot of people are gone. Their lease is up and they’ve already moved out. So they just kind of leave these buildings as is. So that’s when code enforcement has to step up once we receive those SeeClickFixes.

Grace Hallowell:

And where can people find out more information? Where can they download SeeClickFix?

Tommy Shilling:

It’s super simple. On your phone just download the app. It’s SeeClickFixApp. You’ll start your own account. You can either use your own address, your email address, or you can be an anonymous user. Whatever makes you feel comfortable. Don’t feel like you have to use it. We are the ambassadors of the city, and if you see something out in College Station, we want to help. So you’re the eyes and ears of College Station as well. So if you see something, put it in SeeClickFix, and we will respond.

Grace Hallowell:

All right. Well, is there anything else you’d like to share with us today?

Tommy Shilling:

No, I think that’s it.

Grace Hallowell:

All right. Well thank you so much.

Tommy Shilling:

All right, thank you.

You’re welcome. And that’s what’s up.

Grace Hallowell:

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