Posts tagged “julie caler

SeeClickFix remains a valuable reporting tool

By Julie Caler, Code Enforcement Supervisor

See. Click. Fix.

It’s as easy as that for citizens to report code enforcement, public works, and other non-emergency issues to the City of College Station.

The online application allows anyone with internet access to report and easily track updates to their concerns.  It empowers you and your local government to take care of and improve our neighborhoods in a tangible and meaningful way.

SeeClickFix can be accessed through desktop computers, smartphones or other mobile devices. Better yet, it’s simple to use and creates a higher level of accountability through timely communication between you and your city.

How do you use it?

The most popular way to use SeeClickFix is with a smartphone or tablet. Mobile devices make it easy to take and submit photos, which help city staff quickly identify problems and determine how to resolve them as efficiently as possible. Go to your device’s app store for a free download. The system can also be accessed through the city’s mobile-friendly website.

Pinning or entering an exact address will help staff locate and resolve the issue in a timelier manner.  Remember, pictures say a thousand words so whenever possible, please provide a picture of your concern.  If you have specific questions, call Code Enforcement at 979-764-6363, and we will be happy to answer your questions.

In addition, problems phoned into Code Enforcement are entered into SeeClickFix, which allows us to count the numbers and types of reported cases accurately.

How does it work?

SeeClickFix incorporates code enforcement, public works, parks and even outside agencies such as the Texas Department of Transportation to address the issues you report. While code enforcement is the clearinghouse for SeeClickFix, we ensure the proper agency addresses your specific issue.

Sometimes we receive updates, and sometimes we don’t.  But we can always provide you with direct contact information if you have specific questions for that agency.

SeeClickFix is not a social media site but an online reporting work order system. That means posting personal information or vulgar or inappropriate language will cause your post to be flagged and removed.

Who responds and how?

The type of concern reported determines who responds. While most issues are directed to code enforcement, not all issues are code related. Most potholes, street lights/sign issues are sent to either Public Works or TxDOT, depending on the location. Issues concerning parks are sent to the Parks and Recreation Department and so on.

Each agency has procedures for responding to concerns on SCF, and while we may get updates from some agencies, we don’t get updates from them all.

Code Enforcement will respond to issues that are possible code violations. An officer will investigate, and if a violation is found, the officer will proceed with a code case in our tracking system.

Some cases take longer than others to resolve, such as junk vehicles or weeds and grass, but a typical case is resolved within 10 days.

SeeClickFix isn’t 911

SeeClickFix isn’t monitored 24/7, so don’t report public safety concerns such as suspicious persons, robberies, threats to life, etc. on. Always call 911 when a real emergency exists.

SeeClickFix has proven to be a valuable tool for our citizens and has helped the city become more efficient and effective at resolving everyday issues. We hope you will continue to use it when you see something that needs to be addressed.

Just go to seeclickfix.com/college-station to report an issue.

Keep seeing and clicking, and we’ll keep fixing!

 


0000018EPAbout the Blogger

Code Enforcement Supervisor Julie Caler has been with the City of College Station for almost two decades.


 

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Reporting issues to city as easy as See-Click-Fix

pothole1

By Julie Caler, Code Enforcement Supervisor

“There’s an app for that!”

Just because that statement has become trite doesn’t mean it’s not accurate. Most of us are constantly looking for the next great app to enrich and add convenience to our lives.

SeeClickFix is not a new app, but it has proven to be one of the most useful. And it’s free.

SCFThe City of College Station has used the app since 2011 as a handy way for citizens to report potholes, broken street lights or code enforcement issues. The result has been more than 4,700 resolved problems.

SeeClickFix allows anyone with internet access to report on issues that concern them. You can access the program with desktop computers or mobile devices, including smartphones. It’s easy to use, and it creates a higher level of accountability for city staff through better communication.

When you enter an issue into the system, we are notified by email and route the message to the appropriate department or division. We even let outside agencies such as the Texas Department of Transportation know if the reported issue is within their areas of responsibility.

When an update is available, we post it on SeeClickFix and you receive a notification.

The most frequent reported issues are overgrown weeds and grass, followed by large accumulations of trash, overflowing trash containers, potholes, and broken street lights or signs. Other common issues include malfunctioning water fountains in parks, property maintenance issues, junk motor vehicles, and parking in yards.

How to sign up

Create a user name and password, log on, and you’re ready to report a problem and make your community a better place. When you submit an issue, provide as much information as you can, such as an address or the identification number on a street light pole. You can even include a photo.

If you don’t have access to a computer or mobile device, you can report issues by calling 979-764-6363. We’ll enter the problem into SeeClickFix for you so we can accurately count the numbers and types of reported cases.

SeeClickFix has proven to be a valuable tool for our citizens and has helped make the city more efficient and effective at resolving everyday issues. For more information, contact Code Enforcement at 979-764-6363 or codeenforcement@cstx.gov.


0000018EPAbout the Author

Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.


 

If you found value in this blog post, please share it with your social network and friends!

 


Why gorilla art is permissible but rooftop beds aren’t

By Julie Caler, Code Enforcement Supervisor

Outdoor living areas have become increasingly popular, especially as do-it-yourself projects. Lots of people enjoy larger and more functional backyard patios that are out of public view.

But the latest trend is to turn front yards and carports into outdoor living rooms complete with big-screen TVs, sectional couches, and coffee tables.

We even see an occasional bed on a roof.

bed on roof

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Moving out? Consider the options for your unwanted stuff

rolloff4

By Julie Caler, Code Enforcement Supervisor

The end of each semester means many Texas A&M and Blinn students are graduating and preparing to move out of their apartments and houses. As part of the process, they discover they no longer need much of what they’ve accumulated through their college years.

For the City of College Station’s Code Enforcement Division, that can lead to problems.

Many apartment complexes don’t always order the large rectangular trash containers in time to accommodate the high volume of discarded items. When this happens, the tenant sometimes resorts to finding inappropriate places to dump their unwanted items, including commercial dumpsters behind businesses.

You may not realize that constitutes theft of service or illegal dumping, which are violations of city ordinance. After all, someone else is paying for service at that location. If we can track down the culprit, we’ll issue a costly citation that graduates certainly don’t need to deal with right now.

We’ve discovered that many of the discarded items could be recycled or reused. With that in mind, here’s a solution you may not have considered: Instead of illegally dumping your reusable stuff in someone else’s bin, how about donating it to your favorite charity?

Here’s a short list of local organizations that will accept household items, including furniture and food:

Brazos Valley Council on Alcohol and Substance Abuse
Accepts most household items.
405 West 28th St., Bryan (979-823-5300)

Brazos Valley Food Bank
Food donations may be dropped off weekdays from 8:30 a.m.-4 p.m.
1514 Shiloh Ave., Bryan (979-779-3663)

Grace Bible Church’s The Big Giveaway
Accepts household items and furniture.
701 Anderson St., College Station (979-695-2000, ext. 111)

A&M Church of Christ’s iHouse Market
Accepts household items and furniture.
Contact ihouseaggieland@gmail.com to arrange pick-up or drop-off.

Project Unity
Accepts household items and furniture.
1400 Beck St., Bryan (979-774-6788)

Twin City Mission
Call 979-822-7511 to schedule pick-up of large items.
Drop-off Locations:
>> Second Chance 1, 803 Wellborn Road, College Station
>> Second Chance 2, 3808 Old College, Bryan
>> Alice’s Attic, 424 North Main, Bryan (979-822-2979)
Accepts household items and furniture.

St. Thomas Aquinas Catholic Church
Accepts household items and furniture.
Contact ddkingau@gmail.com or 979-739-5582 to arrange drop-off or pick-up.

If you live in a residential single-family neighborhood, you can either put your items on the curb on your designated bulk day or take them to the Twin Oaks Landfill, which offers a free dumping service with your utility bill.

If you live in an apartment, you should dispose of your items in the roll-off bin provided by your complex. You also have the option to take them to the landfill.

Because of the additional volume of discarded items, it may take our hard-working sanitation workers longer than normal to complete their collection routes. We appreciate your patience!

For questions about Code Enforcement, call 979-764-6363 or visit us at cstx.gov/codeenforcement. For questions about sanitation services, call 979-764-3690.

 


0000018EPAbout the Author

Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.

Previous blogs by Julie Caler


 

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3 common misconceptions about code enforcement

By Julie Caler, Code Enforcement Supervisor

When it comes to code enforcement, misconceptions are bountiful. It’s time to take a closer look at some of the myths that surround our services and to clarify the role of the city’s Code Enforcement Division.

First, let’s attempt to separate myth from reality by addressing three of the most common misconceptions:

Myth No. 1: Code Enforcement tickets violations immediately.

code3Reality: Our goal is to educate the resident, property owner and any person associated with a property. The process begins with a door tag, or in the case of trash can being left out after collection day, a can tag.

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