SeeClickFix remains a valuable reporting tool
By Julie Caler, Code Enforcement Supervisor
See. Click. Fix.
It’s as easy as that for citizens to report code enforcement, public works, and other non-emergency issues to the City of College Station.
The online application allows anyone with internet access to report and easily track updates to their concerns. It empowers you and your local government to take care of and improve our neighborhoods in a tangible and meaningful way.
SeeClickFix can be accessed through desktop computers, smartphones or other mobile devices. Better yet, it’s simple to use and creates a higher level of accountability through timely communication between you and your city.
How do you use it?
The most popular way to use SeeClickFix is with a smartphone or tablet. Mobile devices make it easy to take and submit photos, which help city staff quickly identify problems and determine how to resolve them as efficiently as possible. Go to your device’s app store for a free download. The system can also be accessed through the city’s mobile-friendly website.
Pinning or entering an exact address will help staff locate and resolve the issue in a timelier manner. Remember, pictures say a thousand words so whenever possible, please provide a picture of your concern. If you have specific questions, call Code Enforcement at 979-764-6363, and we will be happy to answer your questions.
In addition, problems phoned into Code Enforcement are entered into SeeClickFix, which allows us to count the numbers and types of reported cases accurately.
How does it work?
SeeClickFix incorporates code enforcement, public works, parks and even outside agencies such as the Texas Department of Transportation to address the issues you report. While code enforcement is the clearinghouse for SeeClickFix, we ensure the proper agency addresses your specific issue.
Sometimes we receive updates, and sometimes we don’t. But we can always provide you with direct contact information if you have specific questions for that agency.
SeeClickFix is not a social media site but an online reporting work order system. That means posting personal information or vulgar or inappropriate language will cause your post to be flagged and removed.
Who responds and how?
The type of concern reported determines who responds. While most issues are directed to code enforcement, not all issues are code related. Most potholes, street lights/sign issues are sent to either Public Works or TxDOT, depending on the location. Issues concerning parks are sent to the Parks and Recreation Department and so on.
Each agency has procedures for responding to concerns on SCF, and while we may get updates from some agencies, we don’t get updates from them all.
Code Enforcement will respond to issues that are possible code violations. An officer will investigate, and if a violation is found, the officer will proceed with a code case in our tracking system.
Some cases take longer than others to resolve, such as junk vehicles or weeds and grass, but a typical case is resolved within 10 days.
SeeClickFix isn’t 911
SeeClickFix isn’t monitored 24/7, so don’t report public safety concerns such as suspicious persons, robberies, threats to life, etc. on. Always call 911 when a real emergency exists.
SeeClickFix has proven to be a valuable tool for our citizens and has helped the city become more efficient and effective at resolving everyday issues. We hope you will continue to use it when you see something that needs to be addressed.
Just go to seeclickfix.com/college-station to report an issue.
Keep seeing and clicking, and we’ll keep fixing!
About the Blogger
Code Enforcement Supervisor Julie Caler has been with the City of College Station for almost two decades.
If you found value in this blog post, please share it with your social network and friends!
Reporting issues to city as easy as See-Click-Fix
By Julie Caler, Code Enforcement Supervisor
“There’s an app for that!”
Just because that statement has become trite doesn’t mean it’s not accurate. Most of us are constantly looking for the next great app to enrich and add convenience to our lives.
SeeClickFix is not a new app, but it has proven to be one of the most useful. And it’s free.
The City of College Station has used the app since 2011 as a handy way for citizens to report potholes, broken street lights or code enforcement issues. The result has been more than 4,700 resolved problems.
SeeClickFix allows anyone with internet access to report on issues that concern them. You can access the program with desktop computers or mobile devices, including smartphones. It’s easy to use, and it creates a higher level of accountability for city staff through better communication.
When you enter an issue into the system, we are notified by email and route the message to the appropriate department or division. We even let outside agencies such as the Texas Department of Transportation know if the reported issue is within their areas of responsibility.
When an update is available, we post it on SeeClickFix and you receive a notification.
The most frequent reported issues are overgrown weeds and grass, followed by large accumulations of trash, overflowing trash containers, potholes, and broken street lights or signs. Other common issues include malfunctioning water fountains in parks, property maintenance issues, junk motor vehicles, and parking in yards.
How to sign up
Create a user name and password, log on, and you’re ready to report a problem and make your community a better place. When you submit an issue, provide as much information as you can, such as an address or the identification number on a street light pole. You can even include a photo.
If you don’t have access to a computer or mobile device, you can report issues by calling 979-764-6363. We’ll enter the problem into SeeClickFix for you so we can accurately count the numbers and types of reported cases.
SeeClickFix has proven to be a valuable tool for our citizens and has helped make the city more efficient and effective at resolving everyday issues. For more information, contact Code Enforcement at 979-764-6363 or codeenforcement@cstx.gov.
About the Author
Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.
If you found value in this blog post, please share it with your social network and friends!
Community grants have made College Station better
By David Brower, Community Development Analyst
Since 2011, College Station has received about $7.2 million in federal community development grants. As part of National Community Development Week, it’s informative and enlightening to look at the positive impact these funds have had on our city.
Our Community Services Department coordinates with other city departments, social service agencies, businesses and other governmental entities to ensure the grants are used in the most effective way to address our most pressing needs.
Podcast: The guy who keeps Northgate clean and friendly
By Jay Socol, Public Communications Director
Former tech geek Gus Roman has spent much of his professional career trying to improve user experiences for others. Now, he’s applying that focus to College Station’s Northgate Entertainment District and on the city’s code enforcement strategies.
Gus describes those two worlds in refreshing ways in this podcast. (more…)
Free parking Monday and Tuesday in Northgate lot
By Gus Roman, Community Services Business Manager
We all love Northgate, right? And we love free parking, too.
You can get the best of both worlds all day Monday and Tuesday in the Northgate surface parking lot while we install new pay stations.
3 common misconceptions about code enforcement
By Julie Caler, Code Enforcement Supervisor
When it comes to code enforcement, misconceptions are bountiful. It’s time to take a closer look at some of the myths that surround our services and to clarify the role of the city’s Code Enforcement Division.
First, let’s attempt to separate myth from reality by addressing three of the most common misconceptions:
Myth No. 1: Code Enforcement tickets violations immediately.
Reality: Our goal is to educate the resident, property owner and any person associated with a property. The process begins with a door tag, or in the case of trash can being left out after collection day, a can tag.
