Community Development

Reporting issues to city as easy as See-Click-Fix

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By Julie Caler, Code Enforcement Supervisor

“There’s an app for that!”

Just because that statement has become trite doesn’t mean it’s not accurate. Most of us are constantly looking for the next great app to enrich and add convenience to our lives.

SeeClickFix is not a new app, but it has proven to be one of the most useful. And it’s free.

SCFThe City of College Station has used the app since 2011 as a handy way for citizens to report potholes, broken street lights or code enforcement issues. The result has been more than 4,700 resolved problems.

SeeClickFix allows anyone with internet access to report on issues that concern them. You can access the program with desktop computers or mobile devices, including smartphones. It’s easy to use, and it creates a higher level of accountability for city staff through better communication.

When you enter an issue into the system, we are notified by email and route the message to the appropriate department or division. We even let outside agencies such as the Texas Department of Transportation know if the reported issue is within their areas of responsibility.

When an update is available, we post it on SeeClickFix and you receive a notification.

The most frequent reported issues are overgrown weeds and grass, followed by large accumulations of trash, overflowing trash containers, potholes, and broken street lights or signs. Other common issues include malfunctioning water fountains in parks, property maintenance issues, junk motor vehicles, and parking in yards.

How to sign up

Create a user name and password, log on, and you’re ready to report a problem and make your community a better place. When you submit an issue, provide as much information as you can, such as an address or the identification number on a street light pole. You can even include a photo.

If you don’t have access to a computer or mobile device, you can report issues by calling 979-764-6363. We’ll enter the problem into SeeClickFix for you so we can accurately count the numbers and types of reported cases.

SeeClickFix has proven to be a valuable tool for our citizens and has helped make the city more efficient and effective at resolving everyday issues. For more information, contact Code Enforcement at 979-764-6363 or codeenforcement@cstx.gov.


0000018EPAbout the Author

Code Enforcement Supervisor Julie Caler has been with the City of College Station for 17 years.


 

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Community grants have made College Station better

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By David Brower, Community Development Analyst

Since 2011, College Station has received about $7.2 million in federal community development grants. As part of National Community Development Week, it’s informative and enlightening to look at the positive impact these funds have had on our city.

Tarrow Park 3 5.27.2011Our Community Services Department coordinates with other city departments, social service agencies, businesses and other governmental entities to ensure the grants are used in the most effective way to address our most pressing needs.

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Podcast: The guy who keeps Northgate clean and friendly

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By Jay Socol, Public Communications Director

Former tech geek Gus Roman has spent much of his professional career trying to improve user experiences for others. Now, he’s applying that focus to College Station’s Northgate Entertainment District and on the city’s code enforcement strategies.

Gus describes those two worlds in refreshing ways in this podcast. (more…)


Free parking Monday and Tuesday in Northgate lot

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By Gus Roman, Community Services Business Manager

We all love Northgate, right? And we love free parking, too.

You can get the best of both worlds all day Monday and Tuesday in the Northgate surface parking lot while we install new pay stations.

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3 common misconceptions about code enforcement

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By Julie Caler, Code Enforcement Supervisor

When it comes to code enforcement, misconceptions are bountiful. It’s time to take a closer look at some of the myths that surround our services and to clarify the role of the city’s Code Enforcement Division.

First, let’s attempt to separate myth from reality by addressing three of the most common misconceptions:

Myth No. 1: Code Enforcement tickets violations immediately.

code3Reality: Our goal is to educate the resident, property owner and any person associated with a property. The process begins with a door tag, or in the case of trash can being left out after collection day, a can tag.

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Payday, auto title lending ordinance takes effect Wednesday

untitledEmergency cash is needed for a variety of reasons — cars break down, children get sick or injured, and sometimes jobs are lost.

In 2013, 4,557 people in the College Station-Bryan Metropolitan Statistical Area visited a Credit Access Business (CAB) and used payday and auto title loans to meet their need for emergency funds. They borrowed $6 million and paid $4 million in fees, according to the Texas Office of Consumer Credit Commissioner.

Payday loans are small cash advances with two-week terms — with interest and fees applied. Payday and auto title loans offered by CABs are made by non-affiliated third-party lenders with the CAB acting as a loan broker guaranteeing the loan. Profit is derived from fees charged for their services. In 2013, the average amount Texans borrowed per loan was $463.

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