Live Blog: Thursday’s city council meetings (July 23)

Live Blog: Thursday’s city council meetings (July 23)

By Colin Killian, Public Communications Manager

Welcome to our live blog from the College Station City Council’s workshop and regular teleconference meetings on Thursday, July 23. It’s not the official minutes.

The meetings are streamed live on Suddenlink Channel 19 and at cstx.gov/cstv19. To join online, go to Zoom or call 888-475-4499 and enter meeting number 984 6115 5646. Public comments will be allowed through Zoom.

4:28 p.m.

The workshop has started. Continue reading “Live Blog: Thursday’s city council meetings (July 23)”

5 things to watch at Thursday’s city council meetings

5 things to watch at Thursday’s city council meetings

By Colin Killian, Public Communications Manager

The College Station City Council meets by teleconference on Thursday for its workshop (after 4 p.m.) and regular (6 p.m.) meetings.

The meetings will be streamed live on Suddenlink Channel 19 and at cstx.gov/cstv19. To join the meeting online, go to Zoom or call 888-475-4499 and enter meeting number 984 6115 5646. Public comments will be allowed through Zoom. Continue reading “5 things to watch at Thursday’s city council meetings”

CSU’s new hotline will mean no more busy signals

2013 Hotline Sticker-2Unfortunately, power and water outages happen. When they do, it’s important for College Station Utilities customers to let us know promptly. If you simply assume your neighbor has already reported it, service restoration may be delayed. Your timely report also helps us determine the size of the outage.

Of course, you may be one of the many customers who have tried to call our emergency number but received nothing but a busy signal — if you weren’t dropped completely. When your lights are out, it can be a highly frustrating experience. Thankfully, those days will soon be history.

Continue reading “CSU’s new hotline will mean no more busy signals”

CSU’s Commercial Sanitation Billing: Almost Perfection

Okay, we admit it. We’re not perfect.

But we were awfully close in the annual audit of College Station Utilities’ commercial sanitation billing. The audit revealed that out of about 980 commercial accounts, we had a single error. That’s right, just one. And it was for an under-billing.

Can you imagine a major league baseball player who made just one error in 980 chances?

College Station Utilities takes pride in producing accurate bills to our customers.  In most cases, the service level doesn’t change once the account is set up, except with commercial sanitation billing.  Businesses are provided services and charged by a variable rate schedule that depends on the volume of waste they generate. This means they can change their internal procedures to change the amount of waste they produce. When this happens, we may need to adjust the number of days we collect their waste, or we may even need to remove their container and place a different one at their location. The billing is then changed to reflect the new level of service.

Continue reading “CSU’s Commercial Sanitation Billing: Almost Perfection”