It’s no surprise that we receive more complaints than praise. Â Ask those who deliver any product or service — cable company, gas company, restaurants, airlines, media — whether they receive more complaints or compliments and I believe you’ll hear the same answers. Â It’s not that exceptional service isn’t delivered on a consistent basis, but it’s that you rarely hear from people when things are going great.
That is, unless you work for College Station Public Works’ Sanitation Division.
In terms of our city organization, these men and women apparently are the shining stars, because I see more citizen expressions of gratitude toward them than all other departments combined. Â Some recent excerpts:
Continue reading “We love our trash-talking citizens”
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